Desk Phone
Pre-configured desk phones connect automatically — just plug in and start making calls with crystal-clear quality.
Laptop
Call, chat, host video meetings, and share files from a single desktop app for Windows or Mac.
Mobile Device
Stay productive on the go with mobile apps for iPhone and Android. Make and receive calls, chat, and join meetings from anywhere.
Contact Center Integration
Take customer service to the next level with built-in call queues, real-time analytics, and advanced call handling features.
All About Clemente Communications' Unified Communications
Frequently Asked Questions:
What is Unified Communications (UC)?
Modern businesses rely on a wide range of communication tools — phones, video conferencing, team chat, texting, and file sharing — to stay connected and get work done. But when these tools are separate, they can be costly, difficult to manage, and frustrating for your team.
Unified Communications (also known as UC, Cloud PBX, or UCaaS) brings everything together into one easy-to-use platform. Your team can call, meet, message, and share — all in one place, from anywhere.
Whether you’re a small office or a multi-location business, our UC platform helps you work smarter, communicate faster, and deliver better customer experiences.
What are the benefits of our UC solution?
An all-in-one cloud communications solution system can save businesses money while also improving business processes, performance, and customer experiences. Benefits of our platform:
Cost Savings
- Allows businesses to cut down on the number of applications and third-party software solutions they use for business communication and have them all in one easy-to-use platform.
- Having an all-in-one cloud communications solution makes supporting a growing remote workforce more feasible and cost-effective.
- Businesses can easily scale up and down as needs change so whether a large or small business—they aren’t paying for more than they need.
Increased Productivity and Collaboration Tools
- Keep employees connected with real-time communication options — even when they are away from the office.
- Allows both employees and customers to communicate how they want, wherever they are with Desktop and Mobile applications.
- Eliminates repetitive tasks with automated workflows and processes thanks to industry-leading features such as AI Assistant, business text messaging, meeting transcriptions, and archiving.
Improved Customer Experience
- Businesses can manage customer interactions through different channels (e.g., voice calling, SMS, webchat, email, and WhatsApp), giving customers the choice to reach them the way they prefer.
- Customer-facing employees can easily collaborate with subject matter experts in the organization to quickly resolve customer inquiries.
- Contact Center features that include quality management tools like reporting, analytics, monitoring, evaluations, and surveys along with workforce management tools help ensure a good customer experience.
Increased Security and Compliance
- With our UC platform, users and their data are protected from any potential data breaches and cyber threats with secure datacenters, a certified security team, encryption, password management, and 2FA all with Triple Shield Security.
Increased Reliability
- Our platform comes with a 99.999% financially backed uptime SLA so businesses don’t need to worry about downtime.
- Cloud-based options come with multiple redundant servers spread accross the United States for maximum uptime and data retention.
Can UC work together with Microsoft Teams?
Enhance your Microsoft Teams experience by integrating it directly with your Unified Communications system. This powerful integration allows your team to make and receive calls, access advanced phone features, and manage communications—all without leaving the Teams interface.
Benefits include:
Click-to-call and receive calls inside Teams
Streamline your workflow by handling phone calls alongside chats and meetings.Access to full business phone features
Enjoy voicemail, call transfers, call queues, and more — directly within Teams.Improved collaboration and productivity
Unite your voice, video, and messaging tools in one familiar platform.
How can UC be leveraged by industry?
Explore our Solutions by Industry page to see how our platform can drive your business success with tailored solutions for your unique goals.
How will I know when I need Contact Center software?
Businesses consider purchasing Contact Center software when it becomes harder to manage the volume of inbound customer communications and they start to miss more calls, experience higher hold times, and lose customers to their competition. Businesses also purchase Contact Center services to differentiate themselves from their competition. They want to offer more communications channels, self-service options, and better personalization so customers choose them over other businesses.
What are the benefits of integrating UC with a hosted Contact Center?
More businesses want to integrate their UC and Contact Center software to simplify their call communications tech stack down to one application for employees. It also improves customer experience since customer-facing employees can easily collaborate with subject matter experts in the organization to quickly resolve customer inquiries. Businesses can also capture significant savings by purchasing their communications support from one provider.
Is our UC solution secure?
With our UC platform, you get access to continuous state-of-the-art business communication tools that include the latest advances in security at their core. Our Triple Shield Security is a comprehensive, enterprise-grade cybersecurity solution that zeros in on potential security vulnerabilities across communications channels – protecting user access, securing applications, and defending the cloud. Its powerful, multi-layer combination of sophisticated password management, data encryption, next gen anti-phishing protection, highly secure and monitored datacenters, and much more helps guard your business communications against cyberattacks.
What about an On-Premise UC solution?
While cloud-based systems work well for most businesses, some organizations need more control over how their communications are hosted. That’s why we also offer on-premise Unified Communications solutions — giving you the same great features as the cloud, with the added flexibility of local control.
An on-premise UC system is a smart choice for:
Businesses with limited or unreliable internet
Keep your communication running smoothly even without high-bandwidth connectivity.Organizations with strict security or compliance needs
Maintain full control over your infrastructure and keep sensitive data in-house.Implementing custom redundancies
Need to build custom redundancies and backup systems tailored to their operations
Communicate how you want, wherever you are
Work securely, productively, efficiently, and intelligently from anywhere while building stronger customer relationships
Business Phone
Stay connected no matter where your office is. 90+ features, including HD voice and unlimited domestic calling (Canada, US and PR).
Team Chat
Break away from your inbox. Communicate with coworkers in real-time with individual and team chat.
Video Conferencing
Secure 720p HD audio/video meetings from a conference room or remotely with screen sharing, interactive presentation tools, and an intelligent virtual assistant.
Microsoft Teams Integration
Integrate your phone system directly with Microsoft Teams for seamless calling, advanced features, and streamlined collaboration—all within one app.
Our Partners:
Most telecom providers offer just one Unified Communications platform—meaning you get whatever they’re selling, whether it fits your business or not. At Clemente Communications, we do things differently.
We work with three leading UC providers, giving us the flexibility to match each customer with the platform that best fits their needs, goals, and infrastructure.
Whether you’re looking for:
A polished, out-of-the-box experience
Deep customization for complex environments
The best balance of features, flexibility, and value
—we’ll recommend the right solution, not just the one we happen to sell.
No square pegs. No round holes. Just the right fit for your business.
See the Elevate Desktop App:
Features that maximize efficiency, productivity and control
Auto Attendant
Connect customers to the right person right away. Automatic greetings along with fast and efficient call routing based on your business hours.
Hunt Groups
Ensure customers reach your people quickly and efficiently. Route incoming calls to specific teams who share responsibility for answering them.
Presence
Know the real-time working status of your teammates. Real-time notifications such as Available, Unavailable, Busy, and more.
Integrations
Build greater efficiency into customer interactions. Integrate voice, video, messaging, and contact center functionalities.
Company Messaging
Let customers communicate with your business the way they want, through texting. Enable your business phone number for SMS/MMS.
SMS Campaigns
Run large-scale A2P SMS campaigns to engage customers instantly with promotional, appointment, or alert messages—all managed easily through our platform.
See the Elevate Mobile App:
Discover how our Unified Communications solutions can transform your business communications